What is my WiFi network ID and Password?

DSL technology is delivered over copper, twisted-pair wiring used for telephone service that was installed decades ago for low-speed, low-capacity voice communications; in contrast Sparklight Business Solution’s state-of-the-art broadband network was designed to deliver powerful, two-way interactive services. By meeting the stringent standards of Data Over Cable Service Interface Specification (DOCSIS), Sparklight’s HFC specifications provide user data privacy across the cable network by encrypting and authenticating data traffic flow to and from the cable modem and the Sparklight HFC network. Our cable modem services are highly reliable because the architecture provides multiple paths to each of Sparklight Business Solutions’ nodes serving 250 or fewer customers. As such, the self-healing distribution offers the customer a continuous, secure connection.

Not all providers invest in a digital infrastructure to ensure a high performance connection. Sparklight provides a high-speed, redundant, national IP backbone for business customers to use while connecting to the Internet. Further, Sparklight’s local cable networks have been largely rebuilt in recent years and are designed with growth in mind. Our Hybrid Fiber Coax network (HFC) is highly scalable, enabling expansion of available bandwidth to meet increasing business demands without costly equipment or network upgrades.

There is no such thing as a dedicated connection, as claimed by some providers. Since all connections are shared, providing a high-speed Internet experience depends on your service provider’s network capacity, scalability and overall architecture. The Sparklight Business Solution’s network is designed to be highly scalable, providing increased network capabilities as demand increases.

At Sparklight, our customers and our integrity are vital to our success. At the same time, Internet speed can be volatile and we cannot guarantee that situations beyond our control will not interfere with your connection speed.  However you should expect no less than 80% and up to 110% of your provisioned speed.

Sparklight Business Solution’s Internet service can be installed and provisioned much faster than our competition and with little or no downtime since we control all network elements.

Below are Sparklight’s peering policies and requirements for new or existing Sparklight customers.

• Customers must have or purchase a router capable of handling the desired connection.
  1. Default only should be a router capable of BGP version 4.
  2. Default and Partial should be capable for accepting at least 50,000 routes as well as BGP version 4.
  3. Default and Full routes should be capable of accepting at least two copies of the full internet IPv4 table as well as two copies of the full IPv6 internet table and BGP version 4.
• Customers must use an Autonomous System (AS) number assigned by a regional registrar such as American Registry for Internet Numbers (ARIN) that is registered to their organization.
• All customer route announcements must be registered with one of the regional Internet Routing Registries (IRRs), and a route object must exist for each route prefix.
• Customers can specify one of the following received-prefixes options:
  1. Default-route only
  2. Partial routes + default-route
  3. Full routes + default-route
• Sparklight customers are required to configure their own equipment, including but not limited to BGP, import and export policies as any sanity checks.
• Sparklight requires the use of authentication (MD5) for all customer eBGP peering sessions.
• Customer are required to filter any routes such as private or public routes not owned and registered.
• Sparklight will not advertise any prefixes longer the /24 to any peers, and customers should aggregate any longer prefixes up to at least a /24. These aggregates should be visible to any other upstream peering to Sparklight, or any other provider as the same size to ensure proper route selection.
• At this time, Sparklight does not offer any form of traffic engineering to the customer outside of standard AS prepending to be performed by the customer. Sparklight will not modify the current policies until such time as traffic engineering policies can be made available to all Sparklight customers.

If your bill statement doesn’t state the upload and download stream for your rate plan, please contact Technical Support for more information. We are working to update all customer billing statements to include their purchased speeds. For a list of current rate plans and speeds available in your zip code, please visit the Business Internet page.

Contact Business Care at 877.570.0500.

There are no data caps for Sparklight Business Internet. However, the Sparklight network is designed for typical usage by a typical business user. Computer activity resulting in excessive or sustained bandwidth consumption may burden the network and such usage may be restricted. Please see our Acceptable Use Policy at https://business.sparklight.com/legal/acceptable-use for more information.

Please contact Business Care at 877.570.0500 for more information about Sparklight Business WiFi.