Business Internet FAQ

Sparklight Business Email Retirement

Q:
Why are you discontinuing my Sparklight Business email account?

A:

Many of our customers have expressed the need for a more robust email offering than what Sparklight Business currently provides. Because of this, the number of customers using our email has steadily declined over the past several years. As a result, we are discontinuing email service.

Any emails left in your Sparklight email account with a [email protected] email address as of December 15, 2021, will be permanently deleted and unrecoverable.

Premium email services (such as Gmail and Mail.com), are available at no cost and offer an array of functionalities, including the ability to create multiple email addresses, abundant storage space, and a wide variety of tools. Additionally, these services are portable, meaning you can keep your email address should you ever move out of Sparklight Business’s service area. To create an email account with one of these free providers, visit:

Gmail: google.com/gmail

Mail: https://www.mail.com/mail/

OTHER ACTION REQUIRED:

  • UPDATE YOUR CONTACT EMAIL ADDRESS WITH SPARKLIGHT: If your Sparklight Business email address is your contact email for your Sparklight Business services, please visit us online to update your account with your new email address at customer.sparklight.com/business or contact our Technical Care Center team at 877-570-0500.
  • UPDATE YOUR CONTACT EMAIL ADDRESS WITH OTHER SERVICES: If you’re using your Sparklight Business email address as a username or contact for any of your online billing accounts or social media accounts, we suggest you update those accounts with your new email address as soon as possible.
  • UPDATE MARKETING OR COLLATERAL MATERIALS TO NEW EMAIL ADDRESS: If your Sparklight Business email address is used on any marketing collateral or materials, or websites for your business, we recommend that you take action as soon as possible by updating it with an email address from your new email provider. Our goal is to make this process as easy and seamless as possible.

Sparklight Business Email Retirement FAQs

Q. Why are you discontinuing my Sparklight Business email account?

A. Many of our customers have expressed the need for a more robust email offering than what Sparklight Business currently provides. Because of this, the number of customers using our email has steadily declined over the past several years. As a result, we are discontinuing email service.

Q. Does this mean you’re no longer offering internet service?

Sparklight Business is continuing to offer internet service. We are simply retiring our email offering, as the number of customers using Sparklight email has steadily declined over the past several years due to the rise in the use of premium email services such as Gmail and Mail.com.

Q. When will discontinuation of Sparklight Business email take place?

A. Effective December 15, 2021, Sparklight Business will discontinue offering email service. As a result, your email accounts provided by Sparklight Business ([email protected]) will need to be transitioned to a new email provider prior to that date.

Q: How will I know when email is being retired in my area?

A: Over the next few months before your email service is discontinued, you will receive multiple notifications via letters and emails to allow you as much notice as possible so that you may prepare the transition to a new email provider prior to that date. If your Sparklight Business email address is used on any marketing collateral or materials, or websites for your business, we recommend that you take action as soon as possible by updating it with an email address from your new email provider. Our goal is to make this process as easy and seamless as possible.

Q: Can I begin the process of moving my email before I receive notice from Sparklight Business?

A: Absolutely. You can sign up for an alternative email service and begin using it any time you like. Free email services with more robust offerings include Gmail.com or Mail.com

Q. Can you provide recommendations for email hosting services?

A. We would like to help make this transition as easy as possible for you. Options for email hosting services, include, but are not limited to the following:

Q. What do I need to do once I receive notification with the date my email will be retired?

A. Customers must select a new email provider and export their contacts and any emails they wish to save from their Sparklight Business email account.

OTHER ACTION REQUIRED:

  • UPDATE YOUR CONTACT EMAIL ADDRESS WITH SPARKLIGHT: If your Sparklight Business email address is your contact email for your Sparklight Business services, please visit us online to update your account with your new email address at customer.sparklight.com/business or contact our Technical Care Center team at 877-570-0500.
  • UPDATE YOUR CONTACT EMAIL ADDRESS WITH OTHER SERVICES: If you’re using your Sparklight Business email address as a username or contact for any of your online billing accounts or social media accounts, we suggest you update those accounts with your new email address as soon as possible.
  • UPDATE MARKETING OR COLLATERAL MATERIALS TO NEW EMAIL ADDRESS: If your Sparklight Business email address is used on any marketing collateral or materials, or websites for your business, we recommend that you take action as soon as possible by updating it with an email address from your new email provider. Our goal is to make this process as easy and seamless as possible.

Q. Can you recommend other email providers?

A. Alternative email providers include Gmail and Mail.com.

Q. What are the benefits of other email providers?

A. Premium email services (such as Gmail and Outlook), are available at no cost and offer an array of functionalities, including the ability to create multiple email addresses, abundant storage space, and a wide variety of tools. Additionally, these services are portable, meaning you can keep your email address should you ever move out of Sparklight Business’s service area.

Helpful Links

How to Download Calendars, Contacts, and Email from your @cableone.net email account

Setting Up Email On A New Device

How to Create an E-mail Account Using Mail.com & Transfer E-mail Contacts

How to Automatically Forward Emails from mail.sparklight.net

How to Sync Contacts and Calendar with IOS


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