Business Internet FAQ

Why are you discontinuing my Sparklight Business email account?

Q:
Why are you discontinuing my Sparklight Business email account?

A:

Many of our customers have expressed the need for a more robust email offering than what Sparklight Business currently provides. Because of this, the number of customers using our email has steadily declined over the past several years. As a result, we are discontinuing email service.

Q. When will discontinuation of Sparklight Business email take place?

A. Effective December 15, 2021, Sparklight Business will discontinue offering email service. As a result, your email accounts provided by Sparklight Business ([email protected]) will need to be transitioned to a new email provider prior to that date.

Q: How will I know when email is being retired in my area?

A: Over the next few months before your email service is discontinued, you will receive multiple notifications via letters and emails to allow you as much notice as possible so that you may prepare the transition to a new email provider prior to that date. If your Sparklight Business email address is used on any marketing collateral or materials, or websites for your business, we recommend that you take action as soon as possible by updating it with an email address from your new email provider. Our goal is to make this process as easy and seamless as possible.

Q: Can I begin the process of moving my email before I receive notice from Sparklight Business?

A: Absolutely. You can sign up for an alternative email service and begin using it any time you like. Free email services with more robust offerings include Gmail or Mail.

Q. What do I need to do once I receive notification with the date my email will be retired?

A. Customers must select a new email provider and export their contacts and any emails they wish to save from their Sparklight Business email account.

OTHER ACTION REQUIRED:

  • If your Sparklight Business email address is your contact email for your Sparklight Business services, please visit us online to update your account with your new email address at customer.sparklight.com/business or contact our Technical Care Center team at 877-570-0500.
  • If you’re using your Sparklight Business email address as a username or contact for any of your online billing accounts or social media accounts, we suggest you update those accounts with your new email address as soon as possible.
  • If your Sparklight Business email address is used on any marketing collateral or materials, or websites for your business, we recommend that you take action as soon as possible by updating it with an email address from your new email provider. Our goal is to make this process as easy and seamless as possible.

Q. Can you tell me the names of some other email providers?

A. Alternative email providers include:

•            Gmail:  google.com/gmail

•            Mail:  https://www.mail.com/mail/ 

Another option to consider is setting up an email server for your business. This will allow you to send emails from your own domain while helping you manage your emails regardless of the email services used. Ask your IT Support personnel for assistance in setting up an email server for your business. If you don’t have IT Support, you can use an email hosting service to help get you set up. Find one that suits your business needs by conducting an Internet search or checking with your local Chamber of Commerce and Better Business Bureau.

Q. Can you provide recommendations for email hosting services?

Unfortunately, we are unable to provide recommendations for these services. We suggest that you find one by conducting an Internet search and checking with your local Chamber of Commerce and Better Business Bureau.

Q. What are the benefits of other email providers?

A. Premium email services (such as Gmail and Mail), are available at no cost and offer an array of functionalities, including the ability to create multiple email addresses, abundant storage space, and a wide variety of tools. Additionally, these services are portable, meaning you can keep your email address should you ever move out of Sparklight Business’s service area.

Helpful Links:

How to Download Contacts from your Sparklight Business email account

How to Download Calendar from your Sparklight Business email account

How to Download Emails from your Sparklight Business email account to Gmail

How to Set up your Outlook.com account

How to Automatically Forward Emails from your Sparklight Business email account

How to Sync Contacts and Calendar with IOS


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