What compatible modems are supported by Sparklight Business?
Q:
What compatible modems are supported by Sparklight Business?
Sparklight requires customers to use a DOCSIS 3.1 Cable Modem. These modems incorporate the latest cable technology, have the capability to deliver faster internet speeds, and have a longer expected lifetime. Below is a list of compatible modems that will work on the Sparklight Business network.
Sparklight Business will supply the necessary modem to power Business Phone services.
Compatible Internet-Only Modems
The following is an up-to-date list of supported modems that have been certified to work on the Sparklight high-speed Internet network. If you wish to purchase your own modem, we strongly recommend purchasing a DOCSIS 3.1 modem to ensure you receive the fastest speeds and maximum connectivity on our network.
Brand | Model | Channels | 802.11 Wifi compatibility |
---|---|---|---|
Arris | Motorola SURFboard | SBG8300 | DOCSIS 3.1; 32x8 | 2.4 GHz N + 5 GHz AC |
Arris | Motorola SURFboard | SB8200 | DOCSIS 3.1; 32x8 | None |
Arris | SURFboard | G34 | DOCSIS 3.1; 32x8 | 2.4 GHz N + 5 GHz AC |
Arris | SURFboard | G36 | DOCSIS 3.1; 32x8 | 2.4 GHz N + 5 GHz AC |
Arris | S33 | DOCSIS 3.1; 32x8 | None |
Hitron | CODA | DOCSIS 3.1; 32x8; | None |
Hitron | CODA56 | DOCSIS 3.1; 32x8 | None |
Motorola | MB8600 | DOCSIS 3.1; 32x8 | None |
Netgear | CM1000 | DOCSIS 3.1; 32x8 | None |
Netgear | CM1100 | DOCSIS 3.1; 32x8 | None |
Netgear | CM1200 | DOCSIS 3.1; 32x8 | None |
Netgear | Nighthawk C7800 | DOCSIS 3.1; 32x8 | 2.4 GHz N + 5 GHz AC |
Netgear | CBR750 | DOCSIS 3.1; 32x8 | 2.4 GHz N + 5 GHz AC |
Netgear | CAX80 | DOCSIS 3.1; 32x8 | 2.4 GHz N + 5 GHz AC |
Can I purchase my own modem for static IP service?
Sparklight requires that you lease a modem for static IP service. We know that the quality and reliability of service for your business is important to you, and we want to ensure that the device providing connectivity for your business supports the latest technology and has the best level of support from Sparklight.
Benefits of leasing a modem from Sparklight Business?
If you lease a modem from Sparklight Business, any problems with the modem we will take care of generally within 4-hours or less. No need to go to the big box stores to buy a new modem, Sparklight Business will fix the issue remotely or replace the modem often the same day.
For Customers in PON Markets:
Your Sparklight Fiber Internet service will be using a device known as an ONU instead of modems. We provide a complimentary ONU to support your fiber service and do not currently support customer-owned ONU’s. We offer and support Business WiFi service for $9.95 per month. These systems will maximize your wireless experience. However, if you prefer to obtain a router for multi-Gig speed. Below are the devices which are available in the retail stores,
Description | Wan Port Capability | Wi-Fi Type |
---|---|---|
Linksys - Hydra Pro AXE6600 Wi-Fi 6E Tri-Band Router | 5G Port | Wi-Fi 6E |
Orbi 860 Series Tri-Band WiFi 6 Mesh System | 10G Port | Wi-Fi 6 |
D-Link 6-Port Multi-Gigabit (1x10Gb & 5x2.5Gb) Ethernet Switch | 10G Port | Router Only |
TP-Link Deco Mesh WiFi AXE11000 Tri-Band WiFi 6E Mesh Network System(Deco XE200) | 10G Port | Wi-Fi 6E |
ASUS ROG Rapture WiFi 6E Gaming Router (GT-AXE16000) | Dual 10G Ports | Wi-Fi 6E |
ASUS ROG Rapture GT-AX11000 Pro | 10G Port | Wi-Fi 6 |
ASUS AX6000 WiFi 6 Gaming Router (RT-AX89X) | Dual 10G Ports | Wi-Fi 6 |
NETGEAR Orbi Tri-Band WiFi 6 Router (RBR860S) | 10G Port | Wi-Fi 6 |
QNAP QHora-301W-US Wi-Fi 6 Dual-port 10GbE SD-WAN Router | Dual 10G Ports | Wi-Fi 6 |
Amazon eero PoE Gateway, 10-port wired gateway | Dual 10G Ports | Router Only |
NOTE: For Multi-Gig speed, If you opt to purchase your own router and in the event your router may be causing service issues you will need to contact your manufacturer for additional support.
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