Business Internet FAQ

What compatible modems are supported by Sparklight Business?

Q:
What compatible modems are supported by Sparklight Business?

A:

Sparklight requires customers to use a DOCSIS 3.1 Cable Modem. These modems incorporate the latest cable technology, have the capability to deliver faster internet speeds, and have a longer expected lifetime. Below is a list of compatible modems that will work on the Sparklight Business network.

Sparklight Business will supply the necessary modem to power Business Phone services.

 

Compatible Internet-Only Modems

The following is an up-to-date list of supported modems that have been certified to work on the Sparklight high-speed Internet network. If you wish to purchase your own modem, we strongly recommend purchasing a DOCSIS 3.1 modem to ensure you receive the fastest speeds and maximum connectivity on our network.

Brand Model Channels 802.11 Wifi compatibility
Arris | Motorola SURFboard SBG8300 DOCSIS 3.1; 32x8 2.4 GHz N + 5 GHz AC
Arris | Motorola SURFboard SB8200 DOCSIS 3.1; 32x8 None
Arris | SURFboard G34 DOCSIS 3.1; 32x8 2.4 GHz N + 5 GHz AC
Arris | SURFboard G36 DOCSIS 3.1; 32x8 2.4 GHz N + 5 GHz AC
Arris S33 DOCSIS 3.1; 32x8 None
Hitron CODA DOCSIS 3.1; 32x8; None
Hitron CODA56 DOCSIS 3.1; 32x8 None
Motorola MB8600 DOCSIS 3.1; 32x8 None
Netgear CM1000 DOCSIS 3.1; 32x8 None
Netgear CM1100 DOCSIS 3.1; 32x8 None
Netgear CM1200 DOCSIS 3.1; 32x8 None
Netgear Nighthawk C7800 DOCSIS 3.1; 32x8 2.4 GHz N + 5 GHz AC
Netgear CBR750 DOCSIS 3.1; 32x8 2.4 GHz N + 5 GHz AC
Netgear CAX80 DOCSIS 3.1; 32x8 2.4 GHz N + 5 GHz AC

 

Can I purchase my own modem for static IP service?

Sparklight requires that you lease a modem for static IP service. We know that the quality and reliability of service for your business is important to you, and we want to ensure that the device providing connectivity for your business supports the latest technology and has the best level of support from Sparklight.

 

Benefits of leasing a modem from Sparklight Business?

If you lease a modem from Sparklight Business, any problems with the modem we will take care of generally within 4-hours or less. No need to go to the big box stores to buy a new modem, Sparklight Business will fix the issue remotely or replace the modem often the same day.

For Customers in PON Markets:

Your Sparklight Fiber Internet service will be using a device known as an ONU instead of modems. We provide a complimentary ONU to support your fiber service and do not currently support customer-owned ONU’s. We offer and support Business WiFi service for $9.95 per month. These systems will maximize your wireless experience. However, if you prefer to obtain a router for multi-Gig speed. Below are the devices which are available in the retail stores,

Description Wan Port Capability Wi-Fi Type
Linksys - Hydra Pro AXE6600 Wi-Fi 6E Tri-Band Router 5G Port Wi-Fi 6E
Orbi 860 Series Tri-Band WiFi 6 Mesh System 10G Port Wi-Fi 6
D-Link 6-Port Multi-Gigabit (1x10Gb & 5x2.5Gb) Ethernet Switch 10G Port Router Only
TP-Link Deco Mesh WiFi AXE11000 Tri-Band WiFi 6E Mesh Network System(Deco XE200) 10G Port Wi-Fi 6E
ASUS ROG Rapture WiFi 6E Gaming Router (GT-AXE16000) Dual 10G Ports Wi-Fi 6E
ASUS ROG Rapture GT-AX11000 Pro 10G Port Wi-Fi 6
ASUS AX6000 WiFi 6 Gaming Router (RT-AX89X) Dual 10G Ports Wi-Fi 6
NETGEAR Orbi Tri-Band WiFi 6 Router (RBR860S) 10G Port Wi-Fi 6
QNAP QHora-301W-US Wi-Fi 6 Dual-port 10GbE SD-WAN Router Dual 10G Ports Wi-Fi 6
Amazon eero PoE Gateway, 10-port wired gateway Dual 10G Ports Router Only

 

NOTE:  For Multi-Gig speed, If you opt to purchase your own router and in the event your router may be causing service issues you will need to contact your manufacturer for additional support.


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