Business Internet FAQ

What compatible modems are supported by Sparklight Business?

What compatible modems are supported by Sparklight Business?


Sparklight requires customers to use a DOCSIS 3.0 Cable Modem. These modems incorporate the latest cable technology, have the capability to deliver faster internet speeds, and have a longer expected lifetime. Below is a list of compatible modems that will work on the Sparklight Business network.

Sparklight Business will supply the necessary modem to power Business Phone services.


Compatible Internet-Only Modems

8-Channel Modems supporting up to 150 Mbps


16-Channel Modems supporting up to 500 Mbps


24-Channel Modems supporting up to 500 Mbps


32-Channel Modems supporting 500 Mbps and above


Want to purchase your own modem?

If you choose to purchase a modem, Sparklight recommends you purchase a new modem from a reputable source with DOCSIS 3.0 technology. Second-hand modems obtained from online sources may not work properly on Sparklight's network even if listed above. Sparklight reserves the right to refuse service to any modem or modem model which might impair network performance. See the Acceptable Use Policy (AUP)

If you'd like to purchase your own modem and still have a Static IP assigned, please use only the ones that are approved by Sparklight  Business. The approved modems are:


Benefits of leasing a modem from Sparklight Business?

If you lease a modem from Sparklight Business, any problems with the modem we will take care of generally within 4-hours or less. No need to go to the big box stores to buy a new modem, Sparklight Business will fix the issue remotely or replace the modem often the same day.

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