Do I need a static IP address?

A. You must get Sparklight Business Internet Service in order to add this solution to your services.

Q: Will Internet Backup Service cover my entire Internet services?

A: The Internet Backup Service is intended for Sparklight Business Internet customers who have devices that need to remain connected during a service outage. This solution covers critical devices that are connected to the Cradlepoint E100 device (Internet Backup Service device), providing protection when the primary internet device is offline.

Q: Will I receive an alert when my primary internet goes down?

A: The entire process is seamless as this service will not cause any interruption to your business. At this time, we are working on developing an alert process where messages will be sent through the business My Account portal.

Q: Is there an additional charge if we go above the 2GB limit with Internet Backup Service?

A: No, there is no additional charge if you go over the 2GB limit. However, if you do cross the threshold, we will reduce your download speed.

Q. Can I use this service to watch videos or view my social media channels?

A. No, all social media and video streams will be blocked while Internet Backup Service is being used. This solution is to protect your business’s critical devices during an outage. You’ll be able to access social media and stream video once your primary internet service is restored.

Q. Why do I need the Internet Backup Service?

A. Internet Backup Service is intended for customers who can’t afford to experience downtime in their business. With this service, critical devices such as credit card machines, POS systems and email servers will remain running during an outage.

Q: Does Internet Backup Service protect my Wi-Fi devices as well?

A: Yes. The Sparklight Business Backup SSID will appear once the Internet Backup Service device is powered on. Your wireless devices will stay online if they are connected to that SSID.

Yes. While both residential and business Internet operate over the same reliable digital network, Sparklight Business Solution’s Internet is designed for meeting the broadband capacity and features relative to business needs. Additionally, Sparklight Business Solution’s customers receive service order and repair priority over everyone else on the network.

The customer is responsible for any equipment beyond the cable modem. Sparklight Business Solutions does not setup or configure customer routers or firewalls & support currently stops at the cable modem. It may be a good idea to have a member of your IT department or technical support on site the day of the install. Customers with multiple static IP addresses will share the provisioned bandwidth. The total available bandwidth will not exceed the provisioned bandwidth regardless of the number of IP address assigned to the account.

Yes, static IP addresses are reserved for our business customers. The cost is as follows:

1 Static IP: $9.95/mo.

5 Static IPs: $19.95/mo.

13 Static IPs: $39.95/mo.

Please contact Sparklight Business Technical Care Center at 877.570.0500.

Dynamic IPs are subject to change for a number of reasons. This type of IP address is pulled out of a pool of available addresses within the Sparklight Business system. Static IPs are available in 1, 5 and 13 block configurations. A compatible Gateway is required for static IP addresses.  The customer's Static IP is always the same, which is a necessity when you are running a web server, mail server or any piece of equipment that needs to have the same IP address every time you access it.

In order to take advantage of our fastest speeds, there are certain infrastructure requirements that you may need to check.

• Modem: Are you using a DOCSIS 3 modem? To reach speeds over 100 Mbps, you will need to use a D3 modem.

• Router: If you are using your own router, is the equipment you own capable of reaching max speeds? Confirm that your equipment is rated to handle speeds greater than 100 Mbps.

• Wiring: Is your wiring (Ethernet cabling) Cat5E or Cat6E? Standard Cat5 Ethernet cable may hinder your ability to go over 100 Mbps. By installing Cat5E or Cat6E, you can ensure you’re receiving the fastest speed.

• Devices: Are the devices that are you using to connect to the data service capable of reaching 500 Mbps or greater speeds? Check to see if your computers or wireless devices are gigabit capable or equipped with gigabit Ethernet adapters.

• Firewall: Is your firewall limited in terms of the traffic it can accommodate? If your IT personnel installed a firewall, they can tell you if there are any limitations on the amount of traffic that can be routed to the internet.

If you have any questions about whether or not you can support our fastest speeds, be sure to check with your IT personnel or give us a call at 877.570.0500 to consult one of our knowledgeable representatives.

Yes. But only with the following Arris modems approved by Sparklight Business.

• Arris - SBG6950AC2 (16-Channel Modem supporting up to 500 Mbps)
• Arris - SBG7400AC2 (24-Channel Modem supporting up to 500 Mbps)
• Arris - SBG7580-AC (32-Channel Modem supporting 500 Mbps and up)
• Arris – SBG7600AC2 (32-Channel Modem supporting up to 1.4 Gbps DOCSIS® speeds)

Sparklight requires customers to use a DOCSIS 3.0 Cable Modem. These modems incorporate the latest cable technology, have the capability to deliver faster internet speeds, and have a longer expected lifetime. Below is a list of compatible modems that will work on the Sparklight Business network.

Sparklight Business will supply the necessary modem to power Business Phone services.

Compatible Internet-Only Modems

8-Channel Modems supporting up to 150 Mbps

• Arris DG950
• Arris CM820
• Motorola/Arris SURFboard SB6141
• Motorola/Arris SURFboard SB6180
• Motorola/Arris SURFboard SB6182
• Motorola/Arris SURFboard SBG6700-AC
• Motorola/Arris SURFboard SBG6782-AC
• NetGear CM400
• NetGear N300/C3000
• NetGear N600/C3700
• Zoom 5341J
• Zoom 5350
• Zoom 5352

16-Channel Modems supporting up to 500 Mbps

• Arris - SBG6950AC2
• Motorola/Arris SURFboard SB6183
• Motorola/Arris SURFboard SBG6900-AC
• NetGear CM500
• NetGear AC1750/C6300

24-Channel Modems supporting up to 500 Mbps

• Arris - SBG7400AC2
• Netgear CM600

32-Channel Modems supporting 500 Mbps and above

• Arris - SBG7580-AC
• Arris – SBG7600AC2
• Motorola/Arris SURFboard SB6190
• Motorola/Arris SURFboard SB8200
• Motorola MB8600
• Netgear CM700
• Netgear CM1000

Want to purchase your own modem?

If you choose to purchase a modem, Sparklight recommends you purchase a new modem from a reputable source with DOCSIS 3.0 technology. Second-hand modems obtained from online sources may not work properly on Sparklight's network even if listed above. Sparklight reserves the right to refuse service to any modem or modem model which might impair network performance. See the Acceptable Use Policy (AUP)

If you'd like to purchase your own modem and still have a Static IP assigned, please use only the ones that are approved by Sparklight  Business. The approved modems are:

• Arris - SBG6950AC2 (16-Channel Modem supporting up to 500 Mbps)
• Arris - SBG7400AC2 (24-Channel Modem supporting up to 500 Mbps)
• Arris - SBG7580-AC (32-Channel Modem supporting 500 Mbps and up)
• Arris – SBG7600AC2 (32-Channel Modem supporting up to 1.4 Gbps DOCSIS® speeds)

Benefits of leasing a modem from Sparklight Business?

If you lease a modem from Sparklight Business, any problems with the modem we will take care of generally within 4-hours or less. No need to go to the big box stores to buy a new modem, Sparklight Business will fix the issue remotely or replace the modem often the same day.