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Knowledge Base

How do I record my greeting for Hosted Voice?

This guide will help you record your greetings for the following Hosted Voice features: Voicemail Auto Attendant Call Queue

Yealink T54W Quick Start Guide

Our Yealink T54W Quick Start Guide provides just the highlights — shortcuts for customizing your phone features and a guide to accessing those features online.

Process to reset Polycom IP 6000 and IP 7000 Conference Phones for Sparklight Business Hosted Voice

Here's how to manually reset the Polycom IP 6000 and IP 7000 Conference Phones through key presses on the phone's keypad so that it works with your Hosted Voice service. To view a list of approved Polycom devices, click here.

Hosted Voice Getting Started Guide for Administrators

To help you get started, we've put together this Hosted Voice Getting Started Guide for Administrators. Included within this guide are tips, links to video tutorials and step-by-step instructions on how to access some key Hosted Voice features.

How do I manage my phone features online?

Log into My Account and click on My Phone. Please click here to see the Business Phone User Guide for detailed information about Sparklight Business Phone.

Process to reset Polycom VVX Series Model 201 for Sparklight Business Hosted Voice

Here's how to manually reset the Polycom VVX Series Model 201 through key presses on the phone's keypad so that it works with your Hosted Voice service. To view a list of approved Polycom devices, click here.

Process to reset Polycom VVX phone for Sparklight Business Hosted Voice

Learn how to manually reset Polycom phones to work with your Hosted Voice service through a combination of dial pad keys along with a web interface. With access to a personal computer, this method may be faster than using just the phone’s dial pad keys.

Your Business Installation Guide

Process to reset Yealink T5 series phones for Sparklight Business Hosted Voice

Learn how to manually reconfigure your Yealink T5XW series IP phones to work on the Broadsoft Broadcloud PBX network.

Hitron CODA-4x8x DOCSIS Wifi Gateway User's Guide

This Hitron DOCSIS Wifi Gateway User's Guide, Version 1.0 - 12/2016, is intended for users who would like to configure the CODA-4x8x features through its Graphical User Interface (GUI).

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