HSD Modem Rate Increase
I just read in my bill statement/letter that there is a price increase to the HSD Modem I’m leasing from Sparklight Business. Why?
We make it a priority to keep our prices affordable, while maintaining a high quality of service. However, we’re now unable to lease the HSD modem you received from us at the same charge as costs for maintenance and software fees related to these devices have increased. As a result of increasing costs from our equipment providers, the monthly fee to lease your modem will increase to $10.99 beginning with your next billing cycle. We regret any inconvenience this may cause. Your satisfaction is of the utmost importance to us, and we look forward to continuing to provide the best high-speed Internet services for your business.
Q: Why wasn’t I notified in advance of this increase?
A: We sent a letter/placed notices at least 30 days prior to the increase in your bill statements – we apologize that you missed those notifications.
Please note that during a recent audit, we discovered an error had affected some customers where an increase to the monthly fee to lease the modem was prematurely applied. We have since fixed the mistake by prorating those affected accounts. We also placed a notice about the upcoming adjustment 30 days before the increase, alerting affected customers that the monthly fee to lease a modem will increase to $10.99, beginning with their March or April bill cycle.
Q: When will I see the increase in my bill?
A: You’ll start seeing the updated HSD Modem charge on your February, March or April billing statement, depending on your billing cycle.
Q: Is there anything that can be done to lower my bill?
A: Sparklight Business has a number of bundle packages that could save you money. I would be happy to go over the packages we have to find one that best fits your needs. Alternatively, you may wish to purchase your own modem from a reputable source. However, please keep in mind that we only provide technical support and product warranties on the equipment you lease directly from Sparklight Business. To view a list of compatible modems, please visit business.sparklight.com/support/compatiblemodems.