A Sparklight Business speed test can be performed using our numerous local Ookla speed test servers by visiting https://business.sparklight.com/speedtest. Powered by the Ookla’s SpeedTest.net Netguage platform, all Sparklight Business Ookla servers are run on 10 Gbps fiber circuits on our fiber-rich Internet backbone.
View more FAQsPlease contact Business Care at 877.570.0500 for more information about Sparklight Business WiFi.
View more FAQsQ: I just read that both houses of Congress have recently voted to reverse the FCC’s recent broadband privacy order. Does this mean you’ll be selling your customers’ private information now?
Sparklight has not changed either its privacy practices or policies, and has no intention of doing so. The protection of customer privacy and personal information is very important to us. Sparklight does not sell our customers’ personal information or sell customers’ online browsing information.
For more detailed information, Sparklight’s privacy policy is available at business.sparklight.com/legal/privacy.
View more FAQsThere are no data caps for Sparklight Business Internet. However, the Sparklight network is designed for typical usage by a typical business user. Computer activity resulting in excessive or sustained bandwidth consumption may burden the network and such usage may be restricted. Please see our Acceptable Use Policy at https://business.sparklight.com/legal/acceptable-use for more information.
View more FAQsIf you need to power cycle your modem as part of your internet connection troubleshooting, follow the steps below. NOTE: If you have Business Phone service from Sparklight Business, do not unplug the modem powering your phone service -- Call Technical Care Center for assistance at 877.570.0500.
Unplug your modem from the power by pulling the power cord from the back of the modem.
If you have a router, unplug the power from the back of your router. Leave it unplugged for now.
Wait 15 seconds.
Plug the power back into your modem.
Wait 15 seconds.
Plug the power back into your router, if you have one.
Wait 15 seconds.
Pull up or refresh your browser window to test your internet connection.
If you are still unable to pull up webpages, restart your computer and try again.
If these steps do not work to restore your services, please call us at 877.570.0500.
View more FAQs