A Sparklight Business speed test can be performed using our numerous local Ookla speed test servers by visiting https://business.sparklight.com/speedtest. Powered by the Ookla’s SpeedTest.net Netguage platform, all Sparklight Business Ookla servers are run on 10 Gbps fiber circuits on our fiber-rich Internet backbone.
View more FAQsPlease contact Business Care at 877.570.0500 for more information about Sparklight Business WiFi.
View more FAQsSparklight requires customers to use a DOCSIS 3.0 Cable Modem. These modems incorporate the latest cable technology, have the capability to deliver faster internet speeds, and have a longer expected lifetime. Below is a list of compatible modems that will work on the Sparklight Business network.
Sparklight Business will supply the necessary modem to power Business Phone services.
Compatible Internet-Only Modems
8-Channel Modems supporting up to 150 Mbps
16-Channel Modems supporting up to 500 Mbps
24-Channel Modems supporting up to 500 Mbps
32-Channel Modems supporting 500 Mbps and above
Want to purchase your own modem?
If you choose to purchase a modem, Sparklight recommends you purchase a new modem from a reputable source with DOCSIS 3.0 technology. Second-hand modems obtained from online sources may not work properly on Sparklight's network even if listed above. Sparklight reserves the right to refuse service to any modem or modem model which might impair network performance. See the Acceptable Use Policy (AUP)
If you'd like to purchase your own modem and still have a Static IP assigned, please use only the ones that are approved by Sparklight Business. The approved modems are:
Benefits of leasing a modem from Sparklight Business?
If you lease a modem from Sparklight Business, any problems with the modem we will take care of generally within 4-hours or less. No need to go to the big box stores to buy a new modem, Sparklight Business will fix the issue remotely or replace the modem often the same day.
View more FAQsYes. But only with the following Arris modems approved by Sparklight Business.
Q: I just read that both houses of Congress have recently voted to reverse the FCC’s recent broadband privacy order. Does this mean you’ll be selling your customers’ private information now?
Sparklight has not changed either its privacy practices or policies, and has no intention of doing so. The protection of customer privacy and personal information is very important to us. Sparklight does not sell our customers’ personal information or sell customers’ online browsing information.
For more detailed information, Sparklight’s privacy policy is available at business.sparklight.com/legal/privacy.
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