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I just read that both houses of Congress have recently voted to reverse the FCC’s recent broadband p...

Q: I just read that both houses of Congress have recently voted to reverse the FCC’s recent broadband privacy order. Does this mean you’ll be selling your customers’ private information now?

Sparklight has not changed either its privacy practices or policies, and has no intention of doing so. The protection of customer privacy and personal information is very important to us. Sparklight does not sell our customers’ personal information or sell customers’ online browsing information.

For more detailed information, Sparklight’s privacy policy is available at business.sparklight.com/legal/privacy.

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Is there a data cap with Sparklight Business Internet plans?

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There are no data caps for Sparklight Business Internet. However, the Sparklight network is designed for typical usage by a typical business user. Computer activity resulting in excessive or sustained bandwidth consumption may burden the network and such usage may be restricted. Please see our Acceptable Use Policy at https://business.sparklight.com/legal/acceptable-use for more information.

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What is the difference between static and dynamic IP addresses?

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Dynamic IPs are subject to change for a number of reasons. This type of IP address is pulled out of a pool of available addresses within the Sparklight Business system. Static IPs are available in 1, 5 and 13 block configurations. A compatible Gateway is required for static IP addresses. The customer's Static IP is always the same, which is a necessity when you are running a web server, mail server or any piece of equipment that needs to have the same IP address every time you access it.

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How do I perform an Internet Speed Test?

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A Sparklight Business speed test can be performed using our numerous local Ookla speed test servers by visiting https://business.sparklight.com/speedtest. Powered by the Ookla’s SpeedTest.net Netguage platform, all Sparklight Business Ookla servers are run on 10 Gbps fiber circuits on our fiber-rich Internet backbone.

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What compatible modems are supported by Sparklight Business?

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Sparklight requires customers to use a DOCSIS 3.0 Cable Modem. These modems incorporate the latest cable technology, have the capability to deliver faster internet speeds, and have a longer expected lifetime. Below is a list of compatible modems that will work on the Sparklight Business network.

Sparklight Business will supply the necessary modem to power Business Phone services.

Compatible Internet-Only Modems

8-Channel Modems supporting up to 150 Mbps

16-Channel Modems supporting up to 500 Mbps

24-Channel Modems supporting up to 500 Mbps

32-Channel Modems supporting 500 Mbps and above

Want to purchase your own modem?

If you choose to purchase a modem, Sparklight recommends you purchase a new modem from a reputable source with DOCSIS 3.0 technology. Second-hand modems obtained from online sources may not work properly on Sparklight's network even if listed above. Sparklight reserves the right to refuse service to any modem or modem model which might impair network performance. See the Acceptable Use Policy (AUP)

Benefits of leasing a modem from Sparklight Business?

If you lease a modem from Sparklight Business, any problems with the modem we will take care of generally within 4-hours or less. No need to go to the big box stores to buy a new modem, Sparklight Business will fix the issue remotely or replace the modem often the same day.

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I just read that both houses of Congress have recently voted to reverse the FCC’s recent broadband p...

Is there a data cap with Sparklight Business Internet plans?

What is the difference between static and dynamic IP addresses?

How do I perform an Internet Speed Test?

What compatible modems are supported by Sparklight Business?