Account & Billing FAQ

2023 Rate Adjustment

Q:
Q. Why did my Standard Cable TV / Sparklight TV rates increase?

A:

We are committed to providing our customers with quality TV programming at a competitive price and we make every effort to minimize costs. In our contract negotiations with cable networks, we work hard to ensure our customers don't suffer unfair price increases as a result of unreasonable rate demands. Over the past several years, however, cable networks have continued to increase their fees at an alarming rate. Additionally, as with other companies, supply chain challenges, labor shortages and market inflation have increased our operational costs. Despite our best efforts to control these dramatically increasing costs, Sparklight Business, like other cable and satellite companies, must pass a portion of these costs on to our customers.

 

Q. Why wasn't I notified in advance of this increase?

A.  We placed notices in your November/December billing statements regarding this increase – we apologize that you missed this notification. 

 

Q. Is there anything I can do to lower my bill?

A. Sparklight Business offers a variety of bundle packages that could save you money. Please give us a call, and we would be happy to go over our plans with you: 1-877-570-0500.

 

Q. Why should I stay with Sparklight Business when I can get my service cheaper somewhere else?

A. Sparklight Business' pricing and services are highly competitive with other cable and satellite companies. We offer a variety of bundles for cable, internet, and phone service that can help you save money each month. Plus, we offer the most reliable phone and internet service in your area as we know connectivity is critical to your business. That's why we also offer 24/7 customer support, so that you're always up and running, and if we're not able to meet those expectations, we'll make it right with our 30-day money-back satisfaction guarantee.

We understand that billing increases are never easy, which is why we do our best to minimize costs while still providing our customers with the best TV programming at a reasonable price.

 

Q. Why did I receive a $.02 increase to my FCC Regulatory Fee?

A.  This is a fee charged by the Federal Communications Commission. This is the first time Sparklight has increased this fee in more than 10 years.  

 

Q. I read/heard that the $10 monthly Bonus Bundled Discount will be removed. Why?

A. Your 3-month Bonus Bundle Discount is set to expire. We will adjust your next bill statement accordingly to reflect the removal of the $10 monthly discount that was initially applied starting with your August 2022 billing statements.


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