Account & Billing FAQ

I received my billing statement/letter and found out that my account was impacted by proration inaccuracies. Why?

Q:
I received my billing statement/letter and found out that my account was impacted by proration inaccuracies. Why?

A:

In our continuing efforts to provide you with the best possible service, we periodically audit customer accounts to ensure accuracy. In a recent audit of accounts, we discovered that a billing system update had caused proration inaccuracies in your billing statement. We have fixed the issue and moving forward will apply the correct amount to your monthly bill statement.

Q. Is there an impact on the balance of my account? 
A. No. We’re happy to report that since we were able to catch the error quickly, it had no impact on the current or previous balance of the account.


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