Account & Billing FAQ

Ancillary Services

I just received a bill notice/letter about an upcoming change in the costs of some ancillary services. Why?


A. During a recent audit to ensure we're providing you with the best possible service, we uncovered an unintentional error in your bill statement. It appears that we've not included the standard monthly charge for one or more of the following ancillary services: Business Wi-Fi, Static IPs and/or Voicemail for some time. We have since corrected this oversight, and starting with your next billing cycle, we'll begin charging your account for one or more of the services, if applicable to your account.

Q: Why wasn’t I notified in advance of this increase?

A. We mailed a letter/placed notices at least 30 days prior to the increase in your bill statements  – we apologize that you missed those notifications.

Q: When will I see the increase in my bill?

A. The cost of the service(s) will be included in your February or March bill statement, depending on your billing cycle.

Q: Is there anything that can be done to lower my bill?

A. If you would like to review your current plan features, please visit or call (877) 570-0500. Your satisfaction is of the utmost importance to us and we look forward to providing the best high-speed Internet and Wi-Fi services for your business.

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