Static IP Address/Leased Modem Audit Adjustment
I just received a bill notice/letter that about an upcoming change in the costs of some services. Why?
During a recent audit to ensure we're providing you with the best possible service, we uncovered an unintentional error in your bill statement. The correct standard monthly charge for static IP address service and/or leased modem has not been applied for some time. We have since corrected this oversight, and starting with your September billing cycle, you will see the applicable charges reflected on your statement.
Q: Why wasn’t I notified in advance of this increase?
A. We mailed a letter and placed notices at least 30 days prior to the adjustment in your bill statements – we apologize that you missed those notifications.
Q: When will I see the increase in my bill?
A. The cost of the service(s) will be included in your September bill statement.
Q: Is there anything that can be done to lower my bill?
A. If you would like to review your current plan features, please visit business.sparklight.com or call (877) 570-0500. We value your business and will continue to provide you with the latest products and technical advancements, while maintaining the highest level of reliability and customer care.