Account & Billing FAQ

Static IP Address/Leased Modem Audit Adjustment

I just received a bill notice/letter that about an upcoming change in the costs of some services. Why?


During a recent audit to ensure we're providing you with the best possible service, we uncovered an unintentional error in your bill statement. The correct standard monthly charge for static IP address service and/or leased modem has not been applied for some time. We have since corrected this oversight, and starting with your September billing cycle, you will see the applicable charges reflected on your statement.


Q: Why wasn’t I notified in advance of this increase?

A. We mailed a letter and placed notices at least 30 days prior to the adjustment in your bill statements – we apologize that you missed those notifications.


Q: When will I see the increase in my bill?

A. The cost of the service(s) will be included in your September bill statement.


Q: Is there anything that can be done to lower my bill?

A. If you would like to review your current plan features, please visit or call (877) 570-0500. We value your business and will continue to provide you with the latest products and technical advancements, while maintaining the highest level of reliability and customer care.

Was This Article Helpful?

Thank you for your feedback!

Thank you for your vote!

Have more questions?
Submit a request or Contact Us
Technical Support: (877) 570-0500

Support Survey
Save 20% on Phone + Internet Bundles
Bundle and Save 20%
Call Now

Speeds up to 1 Gig | Unlimited data included | Superior reliability

Call Us Today (833) 607-3009 Or complete this form and we’ll call you back.
Let Us Help You Choose a Plan

Call Now (833) 607-3009

Or fill out the form to be contacted by an adviser.

We respect your privacy.
We promise to NEVER sell your information.