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Knowledge Base

Am I getting any new channels as a result of this rate increase?

Why should I stay with Sparklight Business when I can get my service cheaper somewhere else?

Process to reset Polycom VVX Series Model 201 for Sparklight Business Hosted Voice

Here's how to manually reset the Polycom VVX Series Model 201 through key presses on the phone's keypad so that it works with your Hosted Voice service. To view a list of approved Polycom devices, click here.

Process to reset Polycom IP 6000 and IP 7000 Conference Phones for Sparklight Business Hosted Voice

Here's how to manually reset the Polycom IP 6000 and IP 7000 Conference Phones through key presses on the phone's keypad so that it works with your Hosted Voice service. To view a list of approved Polycom devices, click here.

What are the PBXs that Sparklight Business Voice SIP Trunk service has been validation tested with?

Sparklight Business Voice SIP Trunk service is validation tested with the following PBXs:

Sparklight Business Call Recording

Click here to view this series of self-paced tutorials to learn how to use the features of Call Recording.

What are the features included with Hosted Voice?

This Hosted Voice Features List allows you to easily compare the Enhanced, Standard and Basic seats.

How do I add WiFi to my account?

I’m tax exempt. How do I get my account updated?

Where can I find Sparklight’s certificate of insurance prior to my service appointment?

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