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Knowledge Base

Service Assurance Dashboard

The Service Assurance feature, via the Calling Metrics Dashboard, provides an overall call quality view that includes call and site statistics, per-call media ratings, and SIP signaling details. Service assurance is included in all packages and on-premise equipment is not required. All devices are supported. To view the article, please click here.

Using VVX300 & 500 series Phones

View these self-paced tutorials and learn how to operate your VVX300 & 500 series phone.

Supported streaming devices for Sparklight TV

2021 Rate Adjustment - FAQs

Cable TV Rate Adjustment Q. Why did my Cable TV rate increase?

What are the features included with Hosted Voice?

This Hosted Voice Features List allows you to easily compare the Enhanced, Standard and Basic seats.

Can I get a toll-free number from Sparklight Business?

Yealink Quick Start Guide

Our Yealink Quick Start Guide provides just the highlights — shortcuts for customizing your phone features and a guide to accessing those features online.

Can I get a toll-free number from Sparklight Business?

How do I navigate the voicemail menus?

This menu tree diagram will help you navigate the Hosted Voice portal.

Download Contacts from your Sparklight Business email account

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