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Knowledge Base

Sparklight Business Voice Feature Access Codes (Star Codes)

Use this quick reference guide to find the Feature Access Codes (Star Codes) to enter on your phone's keypad to manage the configuration of certain features.

Can I get a toll-free number from Sparklight Business?

Calling Admin Portal

These self-paced tutorial videos will help you navigate the Calling Admin Portal. Learn how to manage your services and users, from logging into the portal for the first time to modifying greetings. The video library includes the following tutorials:

How do I record my greeting for Hosted Voice?

This guide will help you record your greetings for the following Hosted Voice features: Voicemail Auto Attendant Call Queue

Service Assurance Dashboard

The Service Assurance feature, via the Calling Metrics Dashboard, provides an overall call quality view that includes call and site statistics, per-call media ratings, and SIP signaling details. Service assurance is included in all packages and on-premise equipment is not required. All devices are supported. To view the article, please click here.

How do I navigate the voicemail menus?

This menu tree diagram will help you navigate the Hosted Voice portal.

Sparklight Business Call Recording

Click here to view this series of self-paced tutorials to learn how to use the features of Call Recording.

Can I get a toll-free number from Sparklight Business?

Yealink DECT W60P Quick Start Guide

Our Yealink Quick Start Guide provides just the highlights — shortcuts for customizing your phone features and a guide to accessing those features online.

Yealink T57W Quick Start Guide

Our Yealink T57W Quick Start Guide provides just the highlights — shortcuts for customizing your phone features and a guide to accessing those features online.

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