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I’d like to modify my Business Phone Services such as adding or removing a phone line, who do I call...

Q: I’d like to modify my Business Phone Services such as adding or removing a phone line, who do I call?

Contact Business Care at 877.570.0500.

Where do I find a list of the star codes for managing my Business Phone features from my phone?

The Quick Start Phone Guide provides the start code shortcuts for customizing your phone features.

What is an OSDA fee?

Operator Assistance or Directory Assistance (e.g. 411).

What are the international telephone rates?

Use our Long Distance Look Up Tool to find rates by country.

Sparklight Business Voice iPad App

View this self-paced tutorial and learn the features of the Sparklight Business Voice mobile app for iOS/Apple iPad. NOTE: To download the Sparklight Business Voice app for iPad, go to the App Store, and search for “Sparklight”. To log into the Sparklight Business Voice app for iPad, use your My Phone portal Login ID and password.

Sparklight Business Voice iPad App

This self paced tutorial will provide you with all the instructions needed for using your tablet app for iPad v. R21.3.1

Process to reset Polycom IP 6000 and IP 7000 Conference Phones for Sparklight Business Hosted Voice

Here's how to manually reset the Polycom IP 6000 and IP 7000 Conference Phones through key presses on the phone's keypad so that it works with your Hosted Voice service. To view a list of approved Polycom devices, click here.

How do I manage my phone features online?

Log into My Account and click on My Phone. Please see the Business Phone User Guide for detail information about Sparklight Business Phone.

Process to reset Polycom VVX Series Models 300/301/310/311, 400/401/410/411, 500/501, or 600/601 for Sparklight Business Hosted Voice

Here's how to manually reset the Polycom VVX Series Models 300/301/310/311, 400/401/410/411, 500/501, or 600/601 through key presses on the phone's keypad so that it works with your Hosted Voice service. To view a list of approved Polycom devices, click here.

Process to reset Polycom VVX Series Model 201 for Sparklight Business Hosted Voice

Here's how to manually reset the Polycom VVX Series Model 201 through key presses on the phone's keypad so that it works with your Hosted Voice service. To view a list of approved Polycom devices, click here.

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