Great news for Sparklight Business cable customers! We will be upgrading your Interactive Electronic Program Channel Guide to offer a new look and enhanced user experience.
The upgrades will be performed on Motorola set-top boxes and DVRs, and will take place between Aug. 6 and Sept. 24, 2019. View a complete schedule at the end of this FAQ section to find out when upgrades will take place in your area.
While the basic functionality of the guide will not change, several features will be updated, such as improved readability, configurable colors, improved navigation, and enhancements to the DVR Skip Forward/Back feature.
Below, learn more about the changes in detail:
A. The guide upgrades will take place during the maintenance window, late Monday night (Aug. 5, 2019) into Tuesday morning (Aug. 6, 2019), and may take anywhere from one hour to several hours to complete. The new guide will appear on Tuesday morning once the upgrade is completed.
While the upgrade is taking place, you will be able to watch TV and have access to the on-screen guide, but no programming details will be available. During this time “To Be Announced” will appear in the listings.
You can find the specific date for your location below. We appreciate your patience while we work to enhance this feature for you.
Tuesday, Aug. 6
Yazoo City, Bisbee, Globe, Safford.
Tuesday, Aug. 20
Aransas Pass/Port Lavaca, Borger, Clarksdale, Cleveland, Elk City, Fannin/Sherman, Fargo, Grenada/Winona, Joplin, Miami, Texarkana.
Wednesday, Aug. 21
Prescott, Cottonwood, Show Low, Lewiston.
Tuesday, Aug. 27
Angleton, Anna, Ashdown, Auburn, Belle Chasse, Benton, Blanchard, Brazil, Clinton, Dexter, Flora, Hoopeston, Jasonville, Jerseyville, Kennett, Kingsville. All NewWave systems will be upgraded. Systems listed feed remaining systems.
Tuesday, Sept. 3
Malden, McLeansboro, Mitchell, Monroe, Moweaqua, Nashville, Paris, Piggott, Popular Bluff, Schulenburg, Sour Lake, Sparta, Taylorville, Vincennes, Westville, Wharton. All NewWave systems will be upgraded. Systems listed feed remaining systems.
Tuesday, Sept. 10
Ada/Sulphur, Altus, Anniston, Brookhaven/McComb, Columbus, Duncan, Kirksville, Natchez/Vidalia, Sioux City/South Sioux City, Odessa.
Tuesday, Sept. 17
Ardmore, Bartlesville, Biloxi/Ocean Springs, Chanute, Parsons, Dyersburg, Emporia, Gulfport/Long Beach/Diamondhead, Independence/Neodesha, Norfolk/West Point, Ponca City, Pascagoula.
Tuesday, Sept. 24
Boise/West Valley/McCall, Idaho Falls/Pocatello, Rio Rancho, Roswell, Twin Falls.
Sparklight Business’s pricing and services are highly competitive with other cable and satellite companies. We offer a variety of bundles for cable, internet, and phone service that can help you save money each month. Sparklight Business also offers a variety of value-added benefits such as 24/7 customer support, a 30-day money back satisfaction guarantee, and the most reliable phone and internet service in your area. We understand that billing increases are never easy, which is why we do our best to minimize costs while still providing our customers with the best TV programming at a reasonable priceRead More
Sparklight Business offers a variety of bundle packages that could save you money. I would be happy to go over those with you now so that we can find the best package to meet your needs.Read More
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At Sparklight Business, we’re committed to providing you with quality TV programming at a competitive price and we make every effort to minimize costs. In our contract negotiations with cable networks we work hard to ensure you don’t suffer unfair price increases as a result of unreasonable rate demands. Over the past several years, however, cable networks have increased their fees at an alarming rate, and programming costs are now the largest component of your monthly cable bill. Despite our best efforts to control these dramatically increasing programming costs, Sparklight Business, like other cable and satellite companies, must pass a portion of these costs on to our customers.
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The Broadcast TV Surcharge reflects a portion of the rapidly escalating charges levied by the owners of your local broadcast TV stations, including NBC, ABC, CBS, Fox and others. The retransmission consent fees that local broadcast TV stations charge Cable ONE Business to carry their channels have increased nearly 90 percent over the past three years – and we expect them to increase another 36 percent in 2018. This is despite the fact that broadcast TV stations use spectrum granted to them for free by the federal government, and customers can pick these signals up for free with an antenna. Despite our best efforts to control these dramatically increasing retransmission consent fees, Cable ONE Business, like other cable and satellite companies, can no longer continue to absorb these increased costs, and must pass a portion along to our customers.Read More
Sparklight Business channel lineup comparisons and printable PDFs are accessible from the below links. You may be prompted to update or enter your zip code for the most accurate lineup. If you would like to order Cable TV service, please contact a business adviser at (877) 570-0500. For technical assistance with your Sparklight Business services, please contact (877) 570-0500.Read More