Business TV FAQ

I just read in my bill that you are negotiating with Turner Broadcasting. Does this mean you are going to remove their channels from your channel line-up?

Q:
I just read in my bill that you are negotiating with Turner Broadcasting. Does this mean you are going to remove their channels from your channel line-up?

A:

A: We are currently negotiating in good faith with Turner for the right to continue carrying their channels. It is simply an FCC requirement for service providers to give customers this type of notice.

Sparklight Business Channels: CNN, CNN Espanol (not available in Bisbee), HLN, TBS, TNT, Cartoon Network, TCM, TruTV, and Boomerang. *(Not all channels available in all)


Q: What’s going to happen if you don’t renew your contract?

A: As always, our goal is to come to a fair resolution for both sides, and it is our hope to come to an agreement with Turner as well.


Q: Why don’t you just pay Turner so that I can watch my shows?

A: We know that price is important to our customers, so we negotiate hard on your behalf for a reasonable outcome. The price we charge our customers is directly affected by what we pay programmers such as Turner to carry their channels. We negotiate numerous contracts every year - if we agreed to large rate increases on every channel we carry, that would mean substantially higher rates for our customers.


Q: Why does it seem like you’re always in the middle of negotiation issues?

A. We negotiate numerous contracts every year, and the majority of these agreements are resolved with no issues. We are hopeful that this will be the case with Turner as well.


Q: If I am willing to pay more for these channels, can I keep them?

A: In order to be able to offer these channels to our customers, we must have an agreement with Turner.


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