Business Internet FAQ

How do I perform an Internet Speed Test?

Troubleshooting

Q:
How do I perform an Internet Speed Test?

A:

A Sparklight Business speed test can be performed using our numerous local Ookla speed test servers by visiting https://business.sparklight.com/speedtest. Powered by the Ookla’s SpeedTest.net Netguage platform, all Sparklight Business Ookla servers are run on 10 Gbps fiber circuits on our fiber-rich Internet backbone.

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Related FAQs

How do I power cycle my modem?

If you need to power cycle your modem as part of your internet connection troubleshooting, follow the steps below. NOTE: If you have Business Phone service from Sparklight Business, do not unplug the modem powering your phone service -- Call Technical Care Center for assistance at 877.570.0500.

  1. Unplug your modem from the power by pulling the power cord from the back of the modem.

  2. If you have a router, unplug the power from the back of your router. Leave it unplugged for now.

  3. Wait 15 seconds.

  4. Plug the power back into your modem.

  5. Wait 15 seconds.

  6. Plug the power back into your router, if you have one.

  7. Wait 15 seconds.

  8. Pull up or refresh your browser window to test your internet connection.

  9. If you are still unable to pull up webpages, restart your computer and try again.

If these steps do not work to restore your services, please call us at 877.570.0500.

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How do I access/manage my email account?

You can access/manage your email account by clicking here.

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What ports are blocked on Sparklight Business's high-speed internet service?

Sparklight Business reserves the right to employ network management practices (e.g., to prevent the distribution of viruses or other malicious code) as well as to block the transfer of unlawful content. As such, Sparklight Business blocks ports 135, 136, 137, 138, 139 & 445. In addition, SMTP Port 25 and SSDP Port 1900 are restricted for business customers.

Notes:

1. For additional information on Sparklight Business's Network Management Information, please click here.

2. Customers who subscribe to Sparklight Business WIFI services will be given access to our gateway, which allows the ability to make edits to some firewall settings and customize port blockings.

Read More