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Business Internet FAQ

How do I power cycle my modem?

Troubleshooting

Q:
How do I power cycle my modem?

A:

If you need to power cycle your modem as part of your internet connection troubleshooting, follow the steps below. NOTE: If you have Business Phone service from Sparklight Business, do not unplug the modem powering your phone service -- Call Technical Care Center for assistance at 877.570.0500.

  1. Unplug your modem from the power by pulling the power cord from the back of the modem.

  2. If you have a router, unplug the power from the back of your router. Leave it unplugged for now.

  3. Wait 15 seconds.

  4. Plug the power back into your modem.

  5. Wait 15 seconds.

  6. Plug the power back into your router, if you have one.

  7. Wait 15 seconds.

  8. Pull up or refresh your browser window to test your internet connection.

  9. If you are still unable to pull up webpages, restart your computer and try again.

If these steps do not work to restore your services, please call us at 877.570.0500.

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