Business Internet FAQ

How do I power cycle my modem?

How do I power cycle my modem?


If you need to power cycle your modem as part of your internet connection troubleshooting, follow the steps below. NOTE: If you have Business Phone service from Sparklight Business, do not unplug the modem powering your phone service -- Call Technical Care Center for assistance at 877.570.0500.

  1. Unplug your modem from the power by pulling the power cord from the back of the modem.

  2. If you have a router, unplug the power from the back of your router. Leave it unplugged for now.

  3. Wait 15 seconds.

  4. Plug the power back into your modem.

  5. Wait 15 seconds.

  6. Plug the power back into your router, if you have one.

  7. Wait 15 seconds.

  8. Pull up or refresh your browser window to test your internet connection.

  9. If you are still unable to pull up webpages, restart your computer and try again.

If these steps do not work to restore your services, please call us at 877.570.0500.

Was This Article Helpful?

Thank you for your feedback!

Thank you for your vote!

Have more questions?
Submit a request or Contact Us
Technical Support: (877) 570-0500

Support Survey
Save 20% on Phone + Internet Bundles
Bundle and Save 20%
Call Now

Speeds up to 1 Gig | Unlimited data included | Superior reliability

Call Us Today (833) 607-3009 Or complete this form and we’ll call you back.
Let Us Help You Choose a Plan

Call Now (833) 607-3009

Or fill out the form to be contacted by an adviser.

We respect your privacy.
We promise to NEVER sell your information.