How do I Update my E911 Address with Hosted Voice? To ensure emergency services can accurately locate you, update your Hosted Voice E911 address whenever you move or change locations. Follow these simple steps:
I just read in a bill notice that my channel listings under the Business News and Sports package are changing. Why?
Can I Get Outage Alerts via Text? As a valued customer, you can sign up for outage text message alerts. By signing up for these alerts, you will receive a text message when a service outage impacts internet service at your business location, when the outage is resolved, and updates in between if the outage lasts more than two hours. Please note that text messages will not be sent between 9 PM and 6 AM to not disturb our customers during the late evening and morning hours. To sign up for text message alerts, follow the below steps.
Why am I unable to log into my Sparklight Business Management portal? If you are unable to log into your Sparklight Business Management portal, please contact Business Technical Support: call us at 877-570-0500 during business hours for assistance. They will be able to provide you with your Sparklight Business Management portal username. If your password needs to be reset, they can help you with that too.
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