Business TV FAQ

Sparklight TV - FAQs

Q:
Can I get Sparklight TV?

A:

Sparklight TV is now available in all markets. 

Please see the Frequently Asked Questions below for Sparklight TV and visit business.sparklight.com/maketheswitch for additional information. You can also reach our representatives at 888-200-0993 for assistance.


Q: What is Sparklight TV?

A: Sparklight TV is Live TV made simple. Simply download the Sparklight TV app to view Sparklight TV service on a smart TV, PC, tablet or smart phone or streaming device like Apple TV or Fire Stick.*

*Note: Please click here to view the specific list of devices, including Smart TVs, tablets and computers, that are currently supported by Sparklight TV.

Q: How is Sparklight TV different than Cable TV?

A:  Sparklight TV uses an app on your device (smart TV, PC, Table, Smart phone or streaming device like Apple TV or Fire Stick) and delivers it to your device via Sparklight data services. Cable TV is delivered directly to your TV using a wired cable line and cable box for each TV.

Q: When will Sparklight TV be available in my area?

A: We anticipate transitioning all Sparklight-served markets to Sparklight TV on a market-by-market basis. We will be reaching out to our customers with more information when it becomes available in your area.

Q: How does Sparklight TV work?

A: Sparklight TV is IPTV, or Internet Protocol Television, which means television content is delivered over IP networks. Sparklight TV allows you to watch the same programming you currently enjoy on cable TV via the Internet – so you can watch from a screen in your business – whether it’s a smart TV, PC, tablet or smart phone.  

Q: What streaming devices are compatible with Sparklight TV?

A: Sparklight TV is compatible with popular streaming devices such as Amazon Fire TV, Android TV, and Apple TV.

The specific list of devices, including Smart TVs, tablets and computers, that are currently supported by Sparklight TV are listed below:

Compatible Devices

Streaming Media Players

Amazon® Devices

Amazon Fire TV with Alexa Voice Remote*

Amazon Fire TV 4K Ultra HD and Alexa Voice Remote*

All-new Fire TV Cube, hands-free with Alexa built in, 4K Ultra HD

 

Android® TV Devices

Original Xiaomi Mi Box - 4K Ultra HDR TV Streaming Media Player*

NVIDIA SHIELD TV Gaming Edition - 4K HDR Streaming Media Player*

Chromecast with Google TV - 4K HDR Streaming Media Player*

 

Apple® TV Devices

Apple TV 4K - 64GB*

Apple TV - 32GB (4th Generation)*

 

*Sparklight Recommended Devices

 

Mobile

Android

Smartphones / Tablets running Android 7.0 or higher.

 

iOS

Apple devices running iOS 10 or higher.

 

Smart TV’s

Amazon Fire TV Edition - NEW

A new breed of 4K TVs with Amazon Fire TV embedded as the operating system brings the ultimate experience for those invested into the Amazon ecosystem.

Element - https://www.elementelectronics.com/tvs/fire-tv-edition/

 

Android TV - https://www.android.com/tv/

A growing number of Smart TVs from some of the world's most notable manufacturers are using Android TV as the operating system. Android TV manufacturers include:

 

Sony - http://www.sony.com/electronics/android-tv

Sharp - http://www.sharp-world.com/aquos/en/androidtv/

 

WEB

Sparklight TV is accessible via popular browsers across a variety of platforms at https://sparklighttv.app/  

 

Computer/Laptop

Windows PC

·    Chrome

·    Edge/Internet Explorer

·    Firefox

Mac

·    Chrome

·    Edge/Internet Explorer

·    Firefox

Smartphones/Tablets

·       Android - Chrome

·       iOS - Chrome, Safari

 

Sparklight Business is not endorsed by or affiliated with Apple®, Amazon®, Android®, or Google®, and all trademarks are those of their respective owners. As an Amazon Associate Sparklight earn from qualifying purchases.

 

Note: Emergency Alert System notifications are not supported when viewing Sparklight TV on a browser, smartphone, tablet or while casting to a TV

 

Q. What if I don’t have internet service? Can I still get Sparklight TV?

A. Customers without Sparklight Business internet service can get Sparklight TV by installing a Sparklight modem that will enable them to access Sparklight TV only. Please call the Business Care team at 888-200-0993 to find out the available options to enable Sparklight TV services.

Q: How do I watch Sparklight TV?

A:  Once Sparklight TV is available in your area, you’ll be able to log in to Sparklight TV from your smart TV, streaming device or mobile app to watch Live TV from a screen in your business – whether it’s a smart TV, PC, tablet or smart phone. 

Q: What channels are available with Sparklight TV?

A: For the most part, your channel line-up will remain the same. Sparklight TV Service packages can be found by visiting: business.sparklight.com/small-business/video

Your current channel line-up can be found by visiting: business.sparklight.com/small-business/video

Q: Can I keep my traditional cable TV service?

A: We will be transitioning all Sparklight markets to Sparklight TV on a market-by-market basis, at which time we will no longer be offering traditional linear cable TV service which requires a cable box. Existing Cable TV customers will be contacted directly when Sparklight TV service is available for their business.

Q. How many streams can I receive as part of the subscription to Sparklight TV?

A. The first 3 streams are provided at $10 a month as part of your subscription to Sparklight TV. Additional streams, up to 6, may be purchased if desired.

Q: My business requires 9 or more streams. Can more than 9 streams be added?

A. No. Unfortunately, our system is unable to support more than 9 concurrent sessions or streams for business customers at this time.


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