How to Create an Email Account Using & Transfer Email and Contacts

1. Go to

2. Click on “Sign up” at the top right corner of the screen.

Screenshot of Sign Up

3. Complete all of the required fields.

Screenshot of registration

4. Password requirements:

  • At least eight characters
  • Numbers and letters
  • Upper- and lower-case letters
  • Special characters

5. You MUST choose a Password recovery option to proceed with registration.

Screenshot of password recovery


6. You MUST respond to the Security prompt by clicking in the box that says “I’m not a robot”

Screenshot of security prompt

7. Next, read the “Terms and Conditions” and then click on the button on the bottom that says “I agree. Create an email account now.”

Screenshot of I agree

8. Click on the green button labeled “Activate your account now”

Screenshot of activate button

9. Dashboard View

Screenshot of dashboard


10. How to Transfer email to From dashboard view click on the “E-mail” icon at the top of the page.

Screenshot of email icon

11. Next, click on the “+ Add e-mail account” hyperlink near the bottom left of the page.

Screenshot of add email account

12. You will enter the e-mail account and password from that e-mail account in the prescribed fields; you can choose to “Delete e-mails from the third party server after fetching” or not. You may also choose to “Sort e-mails to a separate folder” or not.

Screenshot of selections

13. Click “Save”

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14. You will now see your email account

Screenshot of email collector


15. Your email account will appear on the left side of the page under the “Display additional folders” dropdown.

Screenshot of display additional folders


16. Within a few short minutes, all of the e-mail should be transferred into the account. (This MAY or MAY NOT occur while you are on a call with the customer).

Screenshot of transfer


17. To Import Contacts first login to webmail and click on “Preferences”

Screenshot of preferences


18. Click on “Import/Export”

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19. Under Export, choose “Contacts” and “Account Contacts” from the drop-down.

Screenshot of account contacts


20. Then click on the “all folders” option next to “Source:”

Screenshot of all folders


21. Choose whatever Contacts list you want and click the “OK” button. You should repeat this process separately for both Contacts and Emailed Contacts to ensure that you have all of the contacts.

Screenshot of all contacts


22. Click the “Export” button.

Screenshot of export


23. This will export as an Excel .csv file (on the bottom left corner of your screen).

Screenshot of contacts

24. From your dashboard, click on the “Contacts” icon at the top of the page.

Screenshot of contacts icon


25. Click on “Import Contacts”

Screenshot of import contacts


26. Click on “Import from file”

Email service retirement screenshot


27. Click on “Choose File”

Email service retirement screenshot


28. A Pop-up will appear. Choose your Excel file labeled “Contacts”

Email service retirement screenshot


29. Click on the “Open” button

Email service retirement screenshot


30. Click on “Upload”

Email service retirement screenshot

31. Click on “Import”

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This will complete immediately because you are downloading and uploading the content at the same time.

Email service retirement screenshot


32. For tech support go to

Email service retirement screenshot

33. Click on “How do I reach the FreeMail support?” hyperlink

Email service retirement screenshot


This will bring you to this page:

Email service retirement screenshot




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