Sparklight Business Cable Customers Transitioning to Sparklight TV

Sparklight TV is now available in all markets. 

Please see the Frequently Asked Questions below for Sparklight TV and visit business.sparklight.com/maketheswitch for additional information. You can also reach our representatives at 888-200-0993 for assistance.

Q: What is Sparklight TV?
A: Sparklight TV is Live TV made simple. Simply download the Sparklight TV app to view Sparklight TV service on a smart TV, PC, tablet or smart phone or streaming device like Apple TV or Fire Stick – and watch content on your terms. To make the switch from cable to Sparklight TV, log in to your Sparklight online account and click “Switch to Sparklight TV.”

Q: How is Sparklight TV different than Cable TV?
A:  Sparklight TV uses an app on your device (smart TV, PC, Table, Smart phone or streaming device like Apple TV or Fire Stick) and delivers it to your device via Sparklight data services. Cable TV is delivered directly to your TV using a wired cable line and cable box for each TV.

Q. What devices can I use to watch Sparklight TV?

A: Please click here to view the specific list of devices, including Smart TVs, tablets and computers, that are currently supported by Sparklight TV.

Q: When will Sparklight TV be available in my area?
A: Sparklight TV is now available in all markets.

If your service location is in any of the areas where Sparklight TV is currently available, please visit business.sparklight.com/maketheswitch for step-by-step instructions on making the switch to the new streaming service.

Q: How does Sparklight TV work?
A: Sparklight TV is IPTV, or Internet Protocol Television, which means television content is delivered over the Internet. Sparklight TV allows you to watch the same programming you currently enjoy on cable TV via the Internet – so you can make almost any screen in your home a TV screen – whether it’s a smart TV, PC, tablet or smartphone. Please click here to view the specific list of devices, including Smart TVs, tablets and computers, that are currently supported by Sparklight TV.

Q: Can I keep my traditional cable TV service?
A:  We will be transitioning all Sparklight markets to Sparklight TV on a market-by-market basis, at which time we will no longer be offering traditional linear cable TV service which requires a cable box. Existing Cable TV customers will be contacted directly when Sparklight TV service is available for their home.

Q: What streaming devices are compatible with Sparklight TV?
A: Sparklight TV is compatible with popular streaming devices including Amazon Fire TV, Android TV, and Apple TV; Android and Apple phones and tablets; Smart TVs that have built-in Amazon Fire TV or Android TV; as well as computers using Chrome, Firefox or Edge browsers. View the complete list here.

Q: How do I watch Sparklight TV?
A:  Once Sparklight TV is available in your area and you’ve signed up for Sparklight TV service, you’ll be able to download the Sparklight TV app to your smart TV, streaming device, or mobile app to watch Live TV from a screen in your business – for example a smart TV, PC, tablet or smartphone.  Please click here to view the specific list of devices, including Smart TVs, tablets and computers, that are currently supported by Sparklight TV.

Q: Do I use the same account to log in for Sparklight TV and the Sparklight portal?
A: Logins for Sparklight TV and Sparklight Business’s online customer portal are each created separately by the customer. Changing any information – such as a password – on one will not change the others. 

Q: I don’t have a streaming account. How do I set one up?
A: Once customers sign up for Sparklight TV, they will create a username and then can download the Sparklight TV app and stream Sparklight TV via Amazon Fire TV, Apple TV, or Android TV.

• Visit Amazon.com to create your free Amazon account. Note that you will need to provide an email address or mobile phone number.
• Visit apple.com to create your Apple TV account. Note that you will need to provide an email address.
• Visit Google Play to create an account for viewing Android TV.

Q: I don’t have an email address but it’s required for a Sparklight TV account. How do I set one up?
A: Premium email services (such as Gmail, Mail.com, and Yahoo), are available at no cost and offer an array of functionalities.

To create an email account with one of these free providers, visit:

• Gmail: http://mail.google.com/mail
• Mail: https://www.mail.com/mail/
• Yahoo: https://mail.yahoo.com/

Q: What channels are available with Sparklight TV?
A: For the most part, your channel offerings will remain the same, but the channel locations on your lineup will change. Sparklight TV Service packages and lineups can be found by visiting: https://business.sparklight.com/small-business/video.

Q. How many streams can I receive as part of the subscription to Sparklight TV?

A. The first 3 streams are provided at $10 a month as part of your subscription to Sparklight TV. Additional streams, up to 6, may be purchased if desired.

Q: My business requires 9 or more streams. Can more than 9 streams be added?

A. No. Unfortunately, our system is unable to support more than 9 concurrent sessions or streams for business customers at this time.

Q: How do I make the switch from Cable TV to Sparklight TV?

A: Customers who have Sparklight Business Internet can log in to the customer portal and click on “switch to Sparklight TV” and follow the instructions to make the switch. If you do not have Sparklight Business Internet service, please call the Business Care team at 888-200-0993 to find out the available options to enable Sparklight TV services.

Q. What if I don’t have Internet service? Can I still get Sparklight TV?
A. If you do not have Sparklight Business Internet service, please call the Business Care team at 888-200-0993 to find out the available options to enable Sparklight TV services.

Q: Who should I contact if for assistance with Sparklight TV?

A: Please visit business.sparklight.com/support/business-tv/using-features-and-services for troubleshooting tips or contact us at 888-200-0993.