Cloud Solutions that Keep Up with Customer Needs
Businesses are increasingly using cloud-based technology to enhance the customer experience, so transitioning to the cloud is now a competitive necessity in many industries. With the cloud, your company can leverage better technology to serve your customers and empower your employees to be more productive than ever.
Cloud-based solutions provide cost-effective tools you can use to ensure that your organization thrives.
Improved Productivity for Better Outcomes
A productive workforce provides better service for customers. Cloud-based technology can aid in fulfilling projects on time and within budget.
When it comes to remote employees and branch offices, collaborative technologies have become even more important for connecting teams who may not work in the same office. Apps such as Skype, Microsoft Teams and Slack are making it easier for your employees to connect with each other, share documents and collaborate on files.
Instead of missed phone calls or long email chains, these cloud-based tools provide more effective, real-time communication between employees, allowing them to complete projects with greater accuracy and in less time.
Cloud-Based Customer Relationship Management Solutions
When customers call your office, CRMs allow your employees to easily locate their information, identify their purchases or past issues and find ways to help them as quickly as possible. These customer relationship solutions help your employees meet customer needs quickly and efficiently. By providing superior customer service, your business can improve customer retention and identify ways to grow your current customer base.
Bot-Driven Chat for FAQ Resolution
Do you find that many of your customers have the same or similar questions? Answer them immediately with the help of “chat bots.” Platforms like Facebook Messenger, Bottr, ChatFuel and many more can be programmed to recognize keywords and provide answers to customer FAQs.
Better yet, you’ll speed the sales cycle with the same resources. Instead of taxing your current team or adding to it, you’ll satisfy customers who will get the answers they need to make a purchase or move forward with getting more information. Some of these programs can even facilitate the sale and inform customers of when they’ll receive their orders.
Fulfilling Client Deadlines through Project Management Suites
Project management suites such as Trello, Asana, and Microsoft Project make it easier for your employees to identify the tasks that they need to complete, while also making it easier for you and your managers to track their progress. Cloud-based project management suites streamline even complex projects, and they can be accessed from anywhere – making it easier for employees to see what they need to do even when they’re out of the office.
Many project management suites can further tie into collaborative and CRM solutions, providing an even more effective customer service network. Projects will be better managed and more likely to achieve success and satisfied customers.
Cloud-based technology has many advantages that can aid in high customer satisfaction. Through cloud-based technology, you can maintain control over your business infrastructure and scale easily. Your employees have the support they need to manage their jobs effectively, which in turn allows them to provide customers with fast, efficient service.