Your billing statement is not only used to provide you with the amount that is due for that month, but also serves as a way for us to communicate important updates with your account. See below for instructions on how to read your monthly statement.
Balance Due: Any total outstanding balance.
Change of Ownership / Name Change Requests Customer FAQs
How long does the change of ownership/ name change take to complete?
Who needs to fill out the change of ownership form/ name change form?
Does the change of ownership form need to be notarized?
Can the change of ownership request/name change request be completed for a future date?
Where to send completed change of ownership / name change forms to be processed.
Sparklight Business SPIN # is 143016933.Read More
Operator Assistance or Directory Assistance (e.g. 411).Read More
A Franchise Fee is collected by Sparklight Business on behalf of your local government and municipality. This fee is paid directly to the local government to use the public rights of way when providing services.Read More
There are no data caps for Sparklight Business Internet. However, the Sparklight network is designed for typical usage by a typical business user. Computer activity resulting in excessive or sustained bandwidth consumption may burden the network and such usage may be restricted. Please see our Acceptable Use Policy at https://business.sparklight.com/legal/acceptable-use for more information.Read More
Yes, in most cases with a valid Federal Tax ID # and a business license for well-established home-based businesses. Some restrictions may apply. Please contact Business Sales Adviser at (877) 570-0500 to discuss further.Read More
Sports programming has become one of the biggest drivers of programming cost increases for cable and satellite providers, and now represents more than one third of Sparklight Business’s programming costs. Despite our best efforts to control these sports programming fees, Sparklight Business, like other cable and satellite companies, can no longer continue to absorb these increased costs. This surcharge covers a small portion of our costs to carry increasingly expensive sports programming that is carried by networks in every level of our channel lineup, including dedicated sports channels such as ESPN, NBC Sports, and the NFL Network, as well as on general entertainment networks such as TNT, TBS, USA Network, and your Regional Sports Networks.Read More
The Broadcast TV Surcharge reflects a portion of the rapidly escalating charges levied by the owners of your local broadcast TV stations, including NBC, ABC, CBS, Fox and others. The retransmission consent fees that local broadcast TV stations charge Cable ONE Business to carry their channels have increased nearly 90 percent over the past three years – and we expect them to increase another 36 percent in 2018. This is despite the fact that broadcast TV stations use spectrum granted to them for free by the federal government, and customers can pick these signals up for free with an antenna. Despite our best efforts to control these dramatically increasing retransmission consent fees, Cable ONE Business, like other cable and satellite companies, can no longer continue to absorb these increased costs, and must pass a portion along to our customers.Read More
Sparklight has not changed either its privacy practices or policies, and has no intention of doing so. The protection of customer privacy and personal information is very important to us. Sparklight does not sell our customers’ personal information or sell customers’ online browsing information.