Please refer to the back of your modem for your default SSID/Password. For additional assistance or to update your SSID and Password, please contact Sparklight Business Technical Care Center to update or reset your SSID and/or Password.Read More
If your bill statement doesn’t state the upload and download stream for your rate plan, please contact Technical Support for more information. We are working to update all customer billing statements to include their purchased speeds. For a list of current rate plans and speeds available in your zip code, please visit the Business Internet page.Read More
Dynamic IPs are subject to change for a number of reasons. This type of IP address is pulled out of a pool of available addresses within the Sparklight Business system. Static IPs are available in 1, 5 and 13 block configurations. A compatible Gateway is required for static IP addresses. The customer's Static IP is always the same, which is a necessity when you are running a web server, mail server or any piece of equipment that needs to have the same IP address every time you access it.Read More
In order to take advantage of our fastest speeds, there are certain infrastructure requirements that you may need to check.
Modem: Are you using a DOCSIS 3 modem? To reach speeds over 100 Mbps, you will need to use a D3 modem.
Router: If you are using your own router, is the equipment you own capable of reaching max speeds? Confirm that your equipment is rated to handle speeds greater than 100 Mbps.
Wiring: Is your wiring (Ethernet cabling) Cat5E or Cat6E? Standard Cat5 Ethernet cable may hinder your ability to go over 100 Mbps. By installing Cat5E or Cat6E, you can ensure you’re receiving the fastest speed.
Devices: Are the devices that are you using to connect to the data service capable of reaching 500 Mbps or greater speeds? Check to see if your computers or wireless devices are gigabit capable or equipped with gigabit Ethernet adapters.
Firewall: Is your firewall limited in terms of the traffic it can accommodate? If your IT personnel installed a firewall, they can tell you if there are any limitations on the amount of traffic that can be routed to the internet.
If you have any questions about whether or not you can support our fastest speeds, be sure to check with your IT personnel or give us a call at 877.570.0500 to consult one of our knowledgeable representatives.Read More
If you need to power cycle your modem as part of your internet connection troubleshooting, follow the steps below. NOTE: If you have Business Phone service from Sparklight Business, do not unplug the modem powering your phone service -- Call Technical Care Center for assistance at 877.570.0500.
Unplug your modem from the power by pulling the power cord from the back of the modem.
If you have a router, unplug the power from the back of your router. Leave it unplugged for now.
Wait 15 seconds.
Plug the power back into your modem.
Wait 15 seconds.
Plug the power back into your router, if you have one.
Wait 15 seconds.
Pull up or refresh your browser window to test your internet connection.
If you are still unable to pull up webpages, restart your computer and try again.
If these steps do not work to restore your services, please call us at 877.570.0500.Read More
There are no data caps for Sparklight Business Internet. However, the Sparklight network is designed for typical usage by a typical business user. Computer activity resulting in excessive or sustained bandwidth consumption may burden the network and such usage may be restricted. Please see our Acceptable Use Policy at https://business.sparklight.com/legal/acceptable-use for more information.Read More
Sparklight has not changed either its privacy practices or policies, and has no intention of doing so. The protection of customer privacy and personal information is very important to us. Sparklight does not sell our customers’ personal information or sell customers’ online browsing information.
Yes. But only with the following Arris modems approved by Sparklight Business.
Sparklight requires customers to use a DOCSIS 3.0 Cable Modem. These modems incorporate the latest cable technology, have the capability to deliver faster internet speeds, and have a longer expected lifetime. Below is a list of compatible modems that will work on the Sparklight Business network.
Sparklight Business will supply the necessary modem to power Business Phone services.
Compatible Internet-Only Modems
8-Channel Modems supporting up to 150 Mbps
16-Channel Modems supporting up to 500 Mbps
24-Channel Modems supporting up to 500 Mbps
32-Channel Modems supporting 500 Mbps and above
Want to purchase your own modem?
If you choose to purchase a modem, Sparklight recommends you purchase a new modem from a reputable source with DOCSIS 3.0 technology. Second-hand modems obtained from online sources may not work properly on Sparklight's network even if listed above. Sparklight reserves the right to refuse service to any modem or modem model which might impair network performance. See the Acceptable Use Policy (AUP)
If you'd like to purchase your own modem and still have a Static IP assigned, please use only the ones that are approved by Sparklight Business. The approved modems are:
Benefits of leasing a modem from Sparklight Business?
If you lease a modem from Sparklight Business, any problems with the modem we will take care of generally within 4-hours or less. No need to go to the big box stores to buy a new modem, Sparklight Business will fix the issue remotely or replace the modem often the same day.Read More
A Sparklight Business speed test can be performed using our numerous local Ookla speed test servers by visiting https://business.sparklight.com/speedtest. Powered by the Ookla’s SpeedTest.net Netguage platform, all Sparklight Business Ookla servers are run on 10 Gbps fiber circuits on our fiber-rich Internet backbone.Read More