GENERAL FAQs
Why are you changing your name?
Our new brand better reflects our evolution from a traditional cable company to a full-service provider that seamlessly connects customers to the things they care about, including work, family, community and entertainment.
This is not simply about rebranding our products under a new name and a new look. We are changing the way we do business so that our customers feel like every interaction with us is effortless, our communities know we are here for the long term and the towns and cities we serve are proud to call us a neighbor.
How will Cable ONE Business’s rebrand to Sparklight Business impact me as a customer?
We are strengthening our commitment to the communities we serve through investment in new technology, educational programs, corporate giving and donations of time and resources. Additionally, we will continue our focus on making the lives of our customers easier by providing value-added services, such as expanding self-service options through improved business portals and creating a more personalized experience in updated and refreshed local offices.
We will continue to evolve with our business customers by offering innovative options to fit your needs while providing helpful, proactive and personal local service.
Did another company purchase Cable ONE Business?
We have not been purchased by another company. Cable ONE Business is rebranding to better reflect who we are and what we stand for – a company committed to providing our communities with connectivity that enriches their world.
Payments & Banking
What will appear on my bank account charges now?
Over time, customer statements will begin to say Sparklight Business instead of Cable ONE Business. You may begin to see the name Sparklight Business reflected on your account as early as July.
Do I have to change my EasyPay info?
You do not need to make any changes to your account on EasyPay at this time. You will be notified in advance of changes should any be required.
Do I need to update anything with my bank?
You do not need to make any changes with your bank at this time. You will be notified in advance of changes should any be required.
Will I need to send payment to a different place?
You can continue to send your monthly payment to the same location. Payments submitted to either Sparklight Business or Cable ONE Business will be accepted.
Products & Services
Will your services change?
We remain committed to providing internet, cable and phone service as we do today. We’ve listened to customer feedback to develop plans that offer our customers a variety of options and provide you with the products and services you need to connect to what matters most.
Will you still provide cable?
Yes! We know that a number of our customers enjoy business cable and we will continue to offer it into the future.
Will my cable or internet plan change?
Your current cable or internet plan will not change as a result of our rebrand.
Will my Cable ONE Business email address change?
No — your Cable ONE email address will not change.
Will my bill increase?
The charges on your bill will not change as a result of our rebrand.
Will you be adding more channels to our channel lineup?
We have no current plans to change our channel lineup at this time.
Will you continue to offer 24/7 tech support?
Absolutely! Our goal is to deliver the support you need, when you need it, so we will continue to offer 24/7 Tech Support over the phone at 877-570-0500 and online.
