YOUR SATISFACTION MATTERS. WE PROMISE.
We know connectivity is critical to your business. This is why we’re here for you 24x7, making sure you’re always up and running. If, for some reason, we’re not able to meet the high satisfaction we strive for, we’ll make it right with our 30-day money-back guarantee.
30-Day Guarantee Terms + Conditions
Guarantee applies only to new Sparklight Business customers who subscribe to coaxial-based internet, phone and TV services only or existing customers who subscribe to a new business internet, phone or TV product during the promotional period. Guarantee shall not apply to fiber-based services, Ethernet services, carrier services or bulk services.
Refunds will consist of the money paid for the service(s) cancelled but does not include: long distance/international phone charges, installation fees, construction costs, or lost or damaged equipment. In no event shall the refund or credit exceed $500. Customer must request service cancellation and refund within 30 days of service installation date.
If customer continues to receive any service other than the discontinued service after requesting a refund or credit under the Money Back Guarantee, customer may lose bundle discounts on the continuing services.