How Does Hosted Voice Improve Responsiveness And Performance?
It’s become increasingly important -- critical -- for health networks and medical professionals to have seamless unified communications -- technology that can be coordinated across multiple sites and devices to eliminate gaps in communication.
This cloud-based voice service aligns with the needs of health care campuses and facilities by connecting staff wherever they are, on-site or off.
Take a closer look at Hosted Voice -- how it works and 4 key ways it could improve responsiveness and performance at your healthcare organization.
Because Hosted Voice technology works as a unified system, it delivers clinical mobility, which improves communication and responsiveness among physicians, specialists and other health care staff.
A cloud-based voice system integrates personal mobile devices, allowing everyone -- from employees to patients to vendors -- to seamlessly and professionally communicate with each other whether they’re in the office, on the go, at home or in the same building.
The unified system results in improved internal and external communication and collaboration. Also, physicians, nurses and other health professionals can conduct telehealth visits by office phone, home phone or mobile device, at any location, from a single phone number.
Scalability and Manageability
The scalability factor is a key element of Hosted Voice’s advantages -- it allows you to not only coordinate technology across multiple sites but also helps you get new clinics or locations up and running on a much faster timeline.
The system allows you to add new services as needed, to manage them from a central location, and handles upgrades easily.
You can get instantaneous changes – adding and deleting features can be done as you need them, such as reassigning employees and group phones, through your Hosted Voice user interface.
Built-in Advanced Features
The built-in calling features offered by a Hosted Voice system, such as voicemail-to-text, forwarding, voicemail management and call history, contribute to improved staff responsiveness and performance.
Healthcare providers can use Hosted Voice apps on their mobile devices to stay in touch with each other and colleagues, access email and contacts, as well as healthcare-specific mobile apps to review medication orders, research drug interactions and medical conditions, or even update electronic health records (EHR).
Staff can move from desk to desk or from office to office, and use any phone as their own with the same extension, phone number, speed dials and voicemail, enabling all workers to answer patient and interorganizational questions much more efficiently.
Also, Hosted Voice features lets you see the availability of physicians and other staff members, and communicate internally with anyone via quick extension and click-to-call dialing, company-wide chat or video conference.
A Hosted Voice system aligns with and can enhance data security protocols and records management compliance at health care organizations.
Voice calls are encrypted into a secure network and data is secured in centers that use robust security controls confirmed by third-party reports. Also, with Hosted Voice calls can be recorded for security and auditing.